The first time I came across eBay, I was convinced it would never work. The idea of conducting anonymous financial transactions online seemed, on the best of days, insane. It'll be fraught with scams and spam, I told my friends. No matter how many guarantees they offer their customers, they won't be able to keep up with claims and disputes, both legitimate and fraudulent. Internet savvy con artists will find they can swindle dozens of victims simultaneously from the comfort of their own homes.
Now that billions of dollars find their way through eBay every year (yes, that's billions), I'll admit that I was wrong. I have a pretty good track record when in comes to predicting the success of new Internet technologies and businesses, but eBay was one that I missed. As it turns out, the good has outpaced the bad, and 11 years later, eBay continues to not only grow, but completely dominate the online auction space.
Only I wasn't completely wrong. If you use eBay long enough, it's pretty much a statistical certainty that you'll eventually have a bad experience. I've been using ebay for over seven years now, and last weekend, my luck finally ran out.
I've been on sabbatical from my Product Management position at Adobe for about three months now, so I decided to start getting rid of a few disused toys I have lying around in order to keep at least a trickle of cash coming in. Last week, I tried to convert a PSP bundle and an iPod Video into cash, so I listed them on eBay. Both sold on Sunday, and by Monday afternoon, I had learned that both buyers are deadbeats. The PSP auction ended with sniper taking it for $300, then like any good sniper, vanishing into his surroundings to never be seen or heard from again. The other auction ended with "Buy It Now" in about 30 minutes, and has been a much more interesting experience. The buyer had no feedback whatsoever, so I didn't have very high expectations, but I decided to give him the benefit of the doubt, and send an invoice anyway. Later that day, I received the following email:
Hello, how is you family and business? i just want to infrom u that i have made out my payment. once u get the comfirmation email from paypal pls get the iterm shiped.
Moments later, I received the expected forged PayPal email showing that I had been paid in full, and instructing me to send the iPod to, of all places, Nigeria.
Now I've been using eBay since 1999, and I've generally had pretty good luck, however an experience like this is enough to make you want defect to craigslist. Here's my current situation: